--- title: San Antonio Water System Capital and O&M Programs on CIPAce | CIPPlanner description: San Antonio Water System manages a capital program of more than $600 million a year and its O&M contracts on one CIPAce platform, with 1,029 active users. image: https://www.cipplanner.com/hubfs/raw_assets/public/cipplanner-theme/images/og-default.png --- [![CIPPlanner](https://www.cipplanner.com/hs-fs/hubfs/raw_assets/public/cipplanner-theme/images/cipplanner-logo.png?width=180&height=36&name=cipplanner-logo.png)](https://www.cipplanner.com/home?hsLang=en) - Platform - Solutions - Who We Serve - Customers - [Contact](https://www.cipplanner.com/contact?hsLang=en) [Request a Demo](https://www.cipplanner.com/request-a-demo?hsLang=en) #### The Platform - [CIPAce Platform Overview](https://www.cipplanner.com/platform?hsLang=en) - [AI Core](https://www.cipplanner.com/platform/ai-core?hsLang=en) - [Integrations and APIs](https://www.cipplanner.com/platform/integrations?hsLang=en) - [Security and Compliance](https://www.cipplanner.com/platform/security-and-compliance?hsLang=en) Platform One metadata-driven, low-code platform underneath every solution, so adding a solution is a configuration, not a second system of record. [Explore the CIPAce platform ›](https://www.cipplanner.com/platform?hsLang=en) #### Plan and Deliver - [Capital Planning and Budgeting](https://www.cipplanner.com/solutions/capital-planning-and-budgeting?hsLang=en) - [Capital Program Lifecycle Management](https://www.cipplanner.com/solutions/capital-program-lifecycle-management?hsLang=en) - [Project Schedule and Resource Management](https://www.cipplanner.com/solutions/project-schedule-and-resource-management?hsLang=en) #### Operate and Maintain - [Enterprise Asset Management](https://www.cipplanner.com/solutions/enterprise-asset-management?hsLang=en) - [Inspection and Work Management](https://www.cipplanner.com/solutions/inspection-and-work-management?hsLang=en) - [Bridge Inspection and Asset Management](https://www.cipplanner.com/solutions/bridge-inspection-and-asset-management?hsLang=en) Lifecycle Condition data from operations feeds the next capital plan. Start where the pressure is and add the rest without a second implementation. [Talk to us about your program ›](https://www.cipplanner.com/request-a-demo?hsLang=en) #### Sectors - [Cities and Counties](https://www.cipplanner.com/who-we-serve/cities-and-counties?hsLang=en) - [Transportation and Aviation](https://www.cipplanner.com/who-we-serve/transportation?hsLang=en) - [Water and Utilities](https://www.cipplanner.com/who-we-serve/water-and-utilities?hsLang=en) - [Private Enterprise](https://www.cipplanner.com/who-we-serve/private-enterprise?hsLang=en) Qualification Every sector page carries the funding sources, reporting obligations, and approval chain that shape a capital program in that sector. Named agencies and their results are in Customers. [See customer results ›](https://www.cipplanner.com/customers?hsLang=en) #### Customer Stories - [Fairfax County, Virginia](https://www.cipplanner.com/customers/fairfax-county?hsLang=en) - [New York City Department of Transportation](https://www.cipplanner.com/customers/nycdot?hsLang=en) - [City of Baltimore](https://www.cipplanner.com/customers/city-of-baltimore?hsLang=en) - [San Antonio Water System](https://www.cipplanner.com/customers/saws?hsLang=en) - [Indianapolis Airport Authority](https://www.cipplanner.com/customers/iaa?hsLang=en) - [Veolia Water](https://www.cipplanner.com/customers/veolia?hsLang=en) #### More From Customers - [All Customer Stories](https://www.cipplanner.com/customers?hsLang=en) - [Case Studies on Request](https://www.cipplanner.com/customers#on-request) - [Ask for a Peer Reference](https://www.cipplanner.com/contact#form) Proof More than 250 billion dollars in capital projects and programs managed on CIPAce, across 24 U.S. states. [View all customer stories ›](https://www.cipplanner.com/customers?hsLang=en) [Customers](https://www.cipplanner.com/customers?hsLang=en) › [Water and Utilities](https://www.cipplanner.com/who-we-serve/water-and-utilities?hsLang=en) › San Antonio Water System Customer Story · Water and Utilities # San Antonio Water System Manages Capital and O&M Programs with CIPAce San Antonio Water System replaced manual program and project management processes with one integrated platform for the full lifecycle of capital and O&M projects, contracts, budgets, and assets. SAWS uses the CIPAce™ Enterprise Platform as its Capital Program Management System, live since 2015. [See the Results](https://www.cipplanner.com/customers/saws#results) [Schedule a Demo](https://www.cipplanner.com/customers/saws#demo) ![CIPAce capital and O&M program view for San Antonio Water System](https://www.cipplanner.com/hs-fs/hubfs/raw_assets/public/cipplanner-theme/images/saws.png?width=640&height=480&name=saws.png "CIPAce capital and O&M program view for San Antonio Water System") **$250B+** in capital programs across all CIPAce customers **20,000+** users across all CIPAce customers **25 years** of CIPPlanner capital infrastructure delivery San Antonio Water System [Profile](https://www.cipplanner.com/customers/saws#profile) [Challenge](https://www.cipplanner.com/customers/saws#challenges) [Solution](https://www.cipplanner.com/customers/saws#solution) [Results](https://www.cipplanner.com/customers/saws#results) [Questions](https://www.cipplanner.com/customers/saws#questions) [Schedule a Demo](https://www.cipplanner.com/customers/saws#demo) Customer Profile ## Two Programs, One Platform SAWS serves about 2 million people and runs a capital program of more than 600 million dollars a year alongside the O&M contracts that keep its system running. Capital and O&M work often live in separate systems. At SAWS, both run in CIPAce™ at the same time. ### Organization San Antonio Water System (SAWS) ### Population Served About 2 million people ### Employees 2,280 ### System Size More than 14,000 miles of water and sewer mains ### Annual Capital Program More than $600 million a year, alongside the O&M contracts that keep the system running ### On CIPAce Since Selected CIPPlanner in 2014, live in 2015, extended to O&M in 2017 The Business Challenge ## Overcoming Manual Processes Paper approvals, separate systems, complex funding, and sensitive records all had to be brought into one controlled process. 1 ### Paper-Based Processes RFIs, change orders, submittals, invoices, and retainage release relied on paper and manual approvals, slowing work between SAWS and its vendors. 2 ### Disconnected Systems Financial transactions, work orders, and asset data lived in separate systems that had to stay aligned with every project and contract. 3 ### Complex Funding Models Joint-funded projects and work funded by both CIP and O&M sources required budget logic built for complex funding scenarios. 4 ### Sensitive Records Certain projects and contracts required restricted visibility to meet legal and privacy obligations. The Solution ## CIPAce Enterprise Platform, Across the Full Lifecycle Since going live in 2015, CPMS has become the system of record for the SAWS capital program. It spans the full lifecycle, from planning and real estate through solicitation, design, construction, O&M work orders, and closeout. Core technical capabilities include: ### Planning and Project Ranking Financial modeling, scenario planning, and multi-round, criteria-based ranking that weighs risk, asset condition, and business priorities. ### Budget and Funding Controls Hard-stop and warning budget checks in contract, change order, and invoice workflows, combined CIP and O&M funding, and automated retainage release. ### Procurement and Contracts Solicitation to closeout, with evaluator conflict of interest e-signatures, small, minority, and women-owned business goals, and trilateral contracts. ### Field Operations Work orders, daily inspection reports, field acceptance, punch lists, warranties, and spare parts tracked from delivery through storage. ### Real Estate and Assets Easements, rights of entry, and railroad licenses, tracked by SAWS Parcel ID and linked to GIS, project, and asset records. **Capital and O&M, in one record.** Capital projects, O&M contracts, joint-funded work, and projects funded by both CIP and O&M sources share one set of workflows, budgets, and records, from solicitation through invoicing and closeout. Value Driven Results ## One Digital Ecosystem for SAWS and Its Vendors CPMS connects SAWS, its consultants, and its contractors in one digital ecosystem. 1 ### Digital Vendor Collaboration Consultants and contractors send submittals, RFIs, change orders, and invoices online, and SAWS approves them through electronic workflows. 2 ### Real-Time Data Integration Live interfaces for work order and asset data, plus scheduled exports and imports of financial transactions, keep systems aligned. 3 ### Stronger Data Integrity Validation rules, coding logic, and batch import and export templates improve the accuracy of budgets, contracts, and spare parts records. 4 ### Security and Compliance Confidential record controls, role-based access, and audit trails support legal compliance and data security. **1,029** active users across SAWS staff, consultants, and contractors **Nearly 3,000** projects managed from planning through closeout **$600 million+** annual capital program alongside O&M contracts **Since 2015** the system of record for the capital program Questions People Ask ## San Antonio Water System and CIPAce, Answered The questions below are the ones people ask most often about how SAWS runs its capital and O&M programs. ### What software does San Antonio Water System use for capital program management? San Antonio Water System uses the CIPAce™ Enterprise Platform as its Capital Program Management System (CPMS). SAWS selected CIPPlanner in 2014, and the system went live in 2015. Since then, CPMS has become the system of record for the SAWS capital program. SAWS compiles its annual Capital Improvement Program in CPMS, and solicitations, contracts, invoices, RFIs, and change orders all flow through it electronically. ### Can a utility manage capital and O&M programs in one system? Yes. Capital and O&M work often live in separate systems. At SAWS, both run in CIPAce™ at the same time. Capital projects, O&M contracts, joint-funded work, and projects funded by both CIP and O&M sources share one set of workflows, budgets, and records, from solicitation through invoicing and closeout. The system was extended to O&M in 2017. ### How does SAWS handle projects funded by both CIP and O&M sources? Joint-funded projects and work funded by both CIP and O&M sources required budget logic built for complex funding scenarios. On CIPAce™, SAWS combines CIP and O&M funding, with hard-stop and warning budget checks in contract, change order, and invoice workflows. ### How do water utilities collaborate with consultants and contractors online? At SAWS, consultants and contractors send submittals, RFIs, change orders, and invoices online, and SAWS approves them through electronic workflows. CPMS connects SAWS, its consultants, and its contractors in one digital ecosystem, with 1,029 active users working in the system. ### How does SAWS rank and prioritize capital projects? SAWS uses financial modeling, scenario planning, and multi-round, criteria-based ranking that weighs risk, asset condition, and business priorities. Planning and ranking are part of one lifecycle in CPMS that runs from planning and real estate through solicitation, design, construction, O&M work orders, and closeout. ### How does a utility protect confidential project records? Certain SAWS projects and contracts required restricted visibility to meet legal and privacy obligations. On CIPAce™, confidential records are restricted with role and field-level access. Confidential record controls, role-based access, and audit trails support legal compliance and data security. ### How does SAWS track easements and rights of entry? SAWS tracks easements, rights of entry, and railroad licenses by SAWS Parcel ID, linked to GIS, project, and asset records. Right of entry and easement tracking is one of the enhancements CIPPlanner has added since the 2015 go-live. ### How has the SAWS solution grown since go-live? Since 2015, CIPPlanner has continuously enhanced and expanded the solution. Additions include right of entry and easement tracking, O&M contract management with work order and financial system integration, automated retainage release, and a platform upgrade with multifactor authentication. Today nearly 3,000 projects are managed in CPMS, from planning and budgeting through procurement, design, construction, and closeout. Related ### [Capital Program Lifecycle Management The project and contract delivery solution View](https://www.cipplanner.com/solutions/capital-program-lifecycle-management?hsLang=en) ### [City of Baltimore Capital Program A public works utility program on CIPAce Read](https://www.cipplanner.com/customers/city-of-baltimore?hsLang=en) ### [Fairfax County Capital Program A large county program on CIPAce Read](https://www.cipplanner.com/customers/fairfax-county?hsLang=en) ## Schedule a Demo with CIPPlanner We will use your capital and O&M funding sources, your contract types, and your vendor workflows, not a generic sandbox. Thirty minutes with someone who has implemented capital program management for a water utility. ### Schedule a Demo Tell us the size of your capital program and we will tailor the session to it. ![CIPPlanner](https://www.cipplanner.com/hs-fs/hubfs/raw_assets/public/cipplanner-theme/images/cipplanner-logo-white.png?width=217&height=30&name=cipplanner-logo-white.png) For more than 25 years, CIPPlanner has delivered enterprise capital program management solutions to public sector infrastructure owners. CIPAce™ serves as the system of record for billion-dollar programs across city, county, state, utility, and transportation agencies in 24 U.S. states. [Request a Demo](https://www.cipplanner.com/request-a-demo?hsLang=en) #### Platform [CIPAce Platform Overview](https://www.cipplanner.com/platform?hsLang=en) [AI Core](https://www.cipplanner.com/platform/ai-core?hsLang=en) [Integrations and APIs](https://www.cipplanner.com/platform/integrations?hsLang=en) [Security and Compliance](https://www.cipplanner.com/platform/security-and-compliance?hsLang=en) #### Solutions [Capital Planning and Budgeting](https://www.cipplanner.com/solutions/capital-planning-and-budgeting?hsLang=en) [Capital Program Lifecycle Management](https://www.cipplanner.com/solutions/capital-program-lifecycle-management?hsLang=en) [Project Schedule and Resource Management](https://www.cipplanner.com/solutions/project-schedule-and-resource-management?hsLang=en) [Enterprise Asset Management](https://www.cipplanner.com/solutions/enterprise-asset-management?hsLang=en) [Inspection and Work Management](https://www.cipplanner.com/solutions/inspection-and-work-management?hsLang=en) [Bridge Inspection and Asset Management](https://www.cipplanner.com/solutions/bridge-inspection-and-asset-management?hsLang=en) #### Who We Serve [Cities and Counties](https://www.cipplanner.com/who-we-serve/cities-and-counties?hsLang=en) [Transportation and Aviation](https://www.cipplanner.com/who-we-serve/transportation?hsLang=en) [Water and Utilities](https://www.cipplanner.com/who-we-serve/water-and-utilities?hsLang=en) [Private Enterprise](https://www.cipplanner.com/who-we-serve/private-enterprise?hsLang=en) #### Customers [All Customer Stories](https://www.cipplanner.com/customers?hsLang=en) [Fairfax County, Virginia](https://www.cipplanner.com/customers/fairfax-county?hsLang=en) [New York City Department of Transportation](https://www.cipplanner.com/customers/nycdot?hsLang=en) [City of Baltimore](https://www.cipplanner.com/customers/city-of-baltimore?hsLang=en) [San Antonio Water System](https://www.cipplanner.com/customers/saws?hsLang=en) [Indianapolis Airport Authority](https://www.cipplanner.com/customers/iaa?hsLang=en) [Veolia Water](https://www.cipplanner.com/customers/veolia?hsLang=en) [Case Studies on Request](https://www.cipplanner.com/customers#on-request) #### Company [Request a Demo](https://www.cipplanner.com/request-a-demo?hsLang=en) [Contact](https://www.cipplanner.com/contact?hsLang=en) © 2026 CIPPlanner Corporation. All rights reserved. [Privacy Policy](https://www.cipplanner.com/contact#privacy)[Cookie Policy](https://www.cipplanner.com/contact#cookies) [Security and Compliance](https://www.cipplanner.com/platform/security-and-compliance?hsLang=en) ```json { "@context" : "https://schema.org", "@type" : "FAQPage", "mainEntity" : [ { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "San Antonio Water System uses the CIPAce™ Enterprise Platform as its Capital Program Management System (CPMS). SAWS selected CIPPlanner in 2014, and the system went live in 2015. Since then, CPMS has become the system of record for the SAWS capital program. SAWS compiles its annual Capital Improvement Program in CPMS, and solicitations, contracts, invoices, RFIs, and change orders all flow through it electronically." }, "name" : "What software does San Antonio Water System use for capital program management?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Yes. 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