Customers › Transportation and Aviation ›
NYCDOT
Customer Story · Transportation

NYCDOT Modernizes Infrastructure Management with CIPAce

The New York City Department of Transportation (NYCDOT) operates one of the most complex metropolitan transportation systems in the world. By implementing the CIPAce™ Enterprise Platform, NYCDOT modernized its legacy environments to manage 14.4 billion dollars in capital infrastructure investments with greater precision and fiscal accountability.

CIPAce contract and project dashboard for the NYCDOT capital program
$250B+
in capital programs across all CIPAce customers
20,000+
users across all CIPAce customers
25 years
of CIPPlanner capital infrastructure delivery
Customer Profile

Managing a Global Transportation Hub

NYCDOT infrastructure supports millions of daily pedestrians, cyclists, and multi-modal transit passengers, as well as the nation’s busiest ferry service.

Organization

New York City Department of Transportation (NYCDOT)

Population Served

About 8.5 million residents and approximately 60 million annual visitors

Capital Program

$14.4 billion in capital infrastructure investments

Project Volume

Over 1,800 active infrastructure projects

Asset Scale

Nearly 800 aging city bridges, including East River bridges over 100 years old

Flagship Project

Rehabilitation of the Brooklyn Queens Expressway

License

Unlimited enterprise license

The Challenge

Overcoming Legacy System Limitations

The scale of New York City transportation places immense demand on local systems. Before the implementation, the agency recognized that its existing infrastructure required a modern platform to move away from antiquated practices.

Aging Infrastructure

Many key assets, including the East River bridges, are over 100 years old and require ongoing monitoring and strategic rehabilitation.

Fragmented Data Tracking

Disconnected legacy systems made complex contract data hard to manage. Some processes had no application at all and ran entirely in Excel or on paper, forcing manual reconciliation of errors and discrepancies at each checkpoint.

Complex Funding Environments

Transportation management in New York City involves multiple jurisdictions and diverse funding sources that require rigorous validation.

Capital Risk

Historical evidence underscored that deferring maintenance leads to exponentially higher costs and public disruption.

The Solution

CIPAce Enterprise Platform, Tailored to Transportation

NYCDOT selected CIPPlanner to implement a digital transformation addressing the entire contract and project lifecycle, delivered as an off-the-shelf platform with user-friendly customization. Core technical capabilities include:

Bid and Solicitation Management

Develop project cost estimates at the 30, 60, 90, and final phases. These generate bid pages and capture multiple vendor bids to support the full contract negotiation lifecycle.

Financial Tracking and Integration

Connect financial management data directly to contracts. Contract-specific dashboards enforce tracking rules for capital budgets and grant obligations to ensure projects remain fully funded at all times.

Remote Access and Electronic Signatures

Vendors directly create, digitally sign, and submit invoices. This enables complex validation for Direct Technical Labor rates and removes the manual review process to save significant human hours.

Value Driven Results

A Reliable Computing Environment for NYC Transportation

The relationship between NYCDOT and CIPPlanner has produced a reliable computing environment for New York City transportation.

Increased Data Accuracy

Real-time data tracking throughout the contract lifecycle, managing data across change orders, transfers, and invoices in Draft, Submitted, and Approved statuses.

Streamlined Catalog Management

The platform manages unit catalogs with full validation and oversight of changes over time to reduce administrative risk.

Enhanced Financial Control

Connecting city financial data directly to contracts enforces tracking rules across multiple divisions to keep projects fully funded.

Eliminated Manual Review

Making paper invoices obsolete lets vendors submit directly into the system, saving significant human hours previously spent on manual processing.

$14.4 billion

capital program, tracking multiple funding sources to maximize grants

Nearly 800

aging city bridges under complex construction and design contracts

1,800+

active infrastructure projects managed within one unified platform

Unlimited

enterprise license

Questions People Ask

NYCDOT and CIPAce, Answered

The questions below are the ones people ask most often about how NYCDOT runs its capital program.

The New York City Department of Transportation manages its capital program on the CIPAce™ Enterprise Platform, which it selected to modernize legacy computing environments and manage 14.4 billion dollars in capital infrastructure investments.

The platform addresses the entire contract and project lifecycle and supports critical projects such as the rehabilitation of the Brooklyn Queens Expressway.

NYCDOT manages its contract and project lifecycle on the CIPAce™ Enterprise Platform from CIPPlanner. The agency selected CIPPlanner to implement a digital transformation across the entire contract and project lifecycle, with user-friendly customization tailored to the transportation industry.

The platform manages over 1,800 active infrastructure projects under an unlimited enterprise license.

The change is moving estimation, bidding, and invoicing into one system. On CIPAce™, NYCDOT develops cost estimates at the 30, 60, 90, and final phases, generates bid pages, and captures multiple vendor bids through the contract negotiation lifecycle.

Financial management data connects directly to contracts, and vendors create, sign, and submit invoices electronically, which removes the manual review process.

The multi-billion-dollar rehabilitation of the Brooklyn Queens Expressway is one of the critical projects NYCDOT supports on the CIPAce™ Enterprise Platform.

Running it on the same platform that manages the wider capital program lets the agency manage the work with greater precision and fiscal accountability.

Electronic invoicing works when vendors act inside the owner's system. On CIPAce™, vendors directly create, digitally sign, and submit invoices, and the platform enables complex validation for Direct Technical Labor rates.

Making paper invoices obsolete removes the manual review process and saves significant human hours previously spent reconciling them.

The New York City Department of Transportation manages a 14.4 billion dollar capital program on CIPAce™, tracking multiple funding sources, including City Capital and City Expense alongside federal and state grants, to maximize reimbursement.

NYCDOT oversees one of the most complex metropolitan transportation systems in the world, serving about 8.5 million residents and approximately 60 million annual visitors.

NYCDOT tracks Direct Technical Labor at the task and hourly level, one of its strategic objectives for modernizing contract and project management.

When vendors submit invoices electronically, CIPAce™ enables complex validation for Direct Technical Labor rates, so the labor detail is checked as part of the invoice rather than in a separate manual review.

NYCDOT manages complex construction and design contracts for the rehabilitation of nearly 800 aging city bridges on CIPAce™, including East River bridges that are over 100 years old and require ongoing monitoring and strategic rehabilitation.

Managing these contracts on one platform supports the precision and fiscal accountability that aging infrastructure at this scale demands.

Staged estimates keep a project's budget honest as its design matures. On CIPAce™, NYCDOT develops project cost estimates at the 30, 60, 90, and final phases.

These estimates generate bid pages and capture multiple vendor bids, so the estimate and the bidding process stay connected through the contract negotiation lifecycle.

CIPAce™ provides Bid and Solicitation Management for transportation agencies, with customization tailored to the transportation industry. It develops cost estimates at the 30, 60, 90, and final phases, generates bid pages, and captures multiple vendor bids.

NYCDOT uses these capabilities to support the full contract negotiation lifecycle across a 14.4 billion dollar capital program.

Related

Schedule a Demo with CIPPlanner

We will use your contract types, your funding sources, and your invoice workflow, not a generic sandbox. Thirty minutes with someone who has implemented contract and project management for a transportation agency.

Schedule a Demo

Tell us the size of your capital program and we will tailor the session to it.