Status: Remedied. Access escalation in the My Account and User Management components, before version 9.17.
At CIPPlanner, the security of customer installations of CIPAce™ software and data is our top priority. Therefore, we would like to inform you that CIPPlanner has recently identified a security incident and taken measures to remedy the situation; an enterprise-wide resolution initiative, identified and tracked as “S10001”, in March 2025.
By: Kenneth Price
Published: December 24, 2025, 9:19 AM EST
Last Modified: December 24, 2025, 9:19 AM EST
The incident involved an unauthorized party compromising an inactive third-party vendor user account at one of our customers. An independent investigation concluded by both the CIPPlanner cybersecurity team and the client’s IT team found no evidence of significant operational impact or security breach. We attribute this desired outcome to: CIPPlanner’s established security protocols; implementation of daily operational best practices; CIPAce™ maintenance; and the diligence of our SuperAdmin users.
In according with the “CIPPlanner Security Incident Response Operating Procedure”, the cybersecurity team identified and remedied the Common Vulnerability and Exposures (CVE) discussed below.
Vulnerabilities in My Account and User Management components in CIPAce™ product of CIPPlanner Corporation before version 9.17 allows attackers to escalate their access levels. A low-privileged authenticated user can gain access to other people’s accounts by tampering with the client’s user ID to change their account information. A low-privileged authenticated user can elevate his or her system privileges by modifying the information of a user role that is displayed with read-only controls in the client.
In 2024, CIPPlanner reported to U.S. Government funded MITRE four (4) information security vulnerabilities to MITRE; the latter identifying the vulnerability as CVE-2024-50619. Registration metadata are as follows:
| Type | Incorrect Access Control |
|---|---|
| CVSS Version | 4.0 |
| Metric Score | 8.6 |
| Vector | AV:N/AC:L/AT:N/PR:L/UI:P/VC:H/SC:N/VI:H/SI:N/VA:L/SA:N/ |
The status of CIPPlanner resolution of CVE-2024-50619 is “Remedied”. Related activities are:
Subsequently, CIPPlanner’s Product and Implementation teams executed the above software resolutions by:
If you have any questions or concerns, please do not hesitate to contact us.
The mission of the CVE Program is to identify, define, and catalog publicly disclosed cybersecurity vulnerabilities. The CVE program is maintained by the National Cybersecurity FFRDC (Federal Funded Research and Development Center), which is funded by the US Department of Homeland Security. For more information, please visit:
The official record for this vulnerability is CVE-2024-50619 at cve.org.
To report a suspected vulnerability or security event in CIPAce™, email EventReport@cipplanner.com. Our vulnerability management and disclosure practice is described on the Security and Compliance page.